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Website Security FAQs

FOR OVER 15 YEARS, OUR MARKETING EXPERTS HAVE HELPED HUNDREDS OF BUSINESSES 
DEFEND THEMSELVES ONLINE WITH SERIOUS WEBSITE SECURITY SERVICES.

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 How does Website Security work?


Our Website Security scanner checks your website at predetermined intervals for malware, blacklists, and uptime so you don’t have to. If we find any problems, we’ll send you an alert right away to let you know the best course of action. If malware is found on your site, all you’ll need to do is submit a removal request, and our expert team will get to work on fixing the problem. Not only does Website Security monitoring protect you and your customers, but it protects your website’s rankings by checking a variety of different blacklists, and notifying you if you have been placed on one.



What is the difference between Website Security Express and Website Security Deluxe?


If your site has already been hacked and you need it fixed ASAP, Express is the product that you want. It puts you at the front of the line for malware removal and repair and includes the year-round coverage of Website Security Deluxe. When you purchase Website Security Express, we will start scanning your site right away, and once the malware has been located, start fixing it within 30 minutes of you submitting a removal request. Website Security Deluxe is for customers who have a website that hasn’t been affected yet but want the peace of mind knowing that we are monitoring and protecting their website for them.



How often will Website Security scan my site for malware?


Website Security scans your website every day. Depending on your Website Security plan, you can choose from 30-minute, 12-hour, or daily security monitoring and scan frequency. If any malware is found, you will be notified immediately.



Does Website Security create backup files?


Website Security will back up any of the files that are modified during the cleanup. These are retained for a brief period of time. For regular backups of your website and databases, contact hosting support at (480) 624-2500 to discuss your options.



I have an SSL, do I still need Website Security?


Yes! An SSL encrypts data being transmitted to and from your website – it doesn’t protect your website from other vulnerabilities, such as malware, SQL injections or DDoS attacks. By utilizing both an SSL and Website Security, you are using a complete security suite to protect your website, your customers and their data.



How does a Web Application Firewall (WAF) help secure my site?


A WAF is a cloud-based firewall service that screens and protects your real-time website traffic from threats such as SQL injection attacks and comment spammers, while also thwarting DDoS attacks. WAF only takes a few minutes to setup and is the front-line defense for your website in between Website Security scans.



How does the Website Security Content Delivery Network (CDN) help speed up my site?

A CDN is a network of servers around the world that deploy dynamic and static caching so that all content will render fast and reliably. This means when someone in Japan visits your website hosted in the United States, it will load just as fast as a website hosted in Japan.



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